What you can expect, and what we ask.

01Who these terms are with

These terms are between you and ENZO INTERIORS LTD, a company registered in England and Wales, company number 16540291, whose registered office is 51 Forest Road, Leicester, England, LE5 0DW (“Enzo Interiors”, “we”, “us”). We design, make and fit bespoke interiors and fitted furniture in Leicester and across Leicestershire.

These terms apply to the public website at enzointeriors.co.uk, to the Admin Portal used by our staff, and to the Client Portal used by our customers (together, “our systems”). Our systems are hosted and technically operated for us by our technology partner NPATEL GROUP LTD, company number 16236097 (“NPG”); section 05 explains what that means for you.

If you order work from us, the quotation and any written order confirmation will set out the specific terms for that job. Where those documents say something different from this page about your job, they take priority for that job.

You can contact us through the contact page on our website. For questions about your personal information, email [email protected].

02Using this website

You may browse the public website freely and use the enquiry and survey-booking forms to ask us about work. Please give accurate information, and use the forms only for genuine enquiries about our services.

You must not misuse the website. That means you must not try to gain unauthorised access to it or to any of our systems, introduce malicious code, overload or disrupt it, or use automated tools to copy or scrape its content or submit forms in bulk.

The text, photographs, drawings and designs on this website belong to Enzo Interiors or are used with the permission of their owners. You may view them and print a copy for your own personal use, for example when planning your project. You may not copy, republish or use them commercially without our written permission. Designs and drawings we prepare for your job remain ours, but once you have paid for the work you may use them for the purpose of living with, maintaining and, if you sell the property, describing what was installed.

We try to keep the website available and accurate, but we do not promise that it will always be available or free from errors. We may update, suspend or withdraw parts of it for maintenance or other reasons.

03Staff and client portals

The Admin Portal. The Admin Portal is a private system for the staff of Enzo Interiors. It is not a service offered to the public. Access is granted by us to named individuals and is linked to a role (for example Admin) that determines what they can see and do.

The Client Portal. If you have ordered or are being quoted for work, we may invite you to use the Client Portal, where you can view information about your project, quote, booking and documents, and send us messages. Use of the Client Portal is optional unless we agree otherwise with you, and you can ask us to deal with you by email or telephone instead. Using it does not change your statutory rights as a consumer.

Your account. Your account is personal to you. You must keep your login details confidential, choose a strong password, use two-factor authentication if we offer it for your account, and not share your account with anyone else. Please tell us straight away if you think someone else has used your account or knows your password. You are responsible for activity carried out through your account unless you have told us promptly that it has been compromised.

Staff. If you are a member of our staff, you may use the Admin Portal only for the purposes of your work for Enzo Interiors and in line with the role we give you. You must treat customer and company information you see there as confidential, and must not copy it outside our systems except as your work requires. Your activity in the portal, including sign-ins and actions taken, is logged for security and accountability, as described in our Privacy Notice.

What you must not do. You must not attempt to see another person’s information, test or probe the security of the portals, upload anything unlawful, offensive or harmful, or use the portals for any purpose other than the one they are provided for.

Information in the portal. The Client Portal shows information to help you follow your job, such as dates, status updates and documents. It is provided in good faith, but your signed quotation or order confirmation is what sets out the work, the price and the timescale. If something in the portal appears to differ from your quotation or order confirmation, please tell us and we will put it right.

Suspension. We may suspend or close an account if we reasonably believe the terms on this page have been broken, if the account has been compromised, or where a staff member leaves. If we close a Client Portal account, we will still deal with you about your project by other means.

04Sign in with Google and Google Calendar

Two optional Google features are available in the Admin Portal. They are for our staff and are not part of the public website or the Client Portal.

Sign in with Google. A member of staff may link their Google Workspace account to their existing portal account on the Account page and then use it to sign in. Linking requires the account holder’s password, and signing in with Google never creates a new account. It only works for accounts that have already been linked in this way. You can unlink your Google account on the Account page at any time and carry on signing in with your password.

Google Calendar. A portal user with the Admin role may connect a Google Calendar so that customer bookings made through our systems appear as events in it. The person connecting the calendar must have permission to edit the calendar they choose and must grant every permission Google asks for, otherwise the connection will not complete. An Admin may disconnect the calendar in Settings at any time. Booking events can include a customer’s name, contact details, property address and appointment time, so the calendar must be one that is used only by authorised members of the Enzo Interiors team.

Your use of Google. Your use of Google’s services is governed by Google’s own terms and privacy policy, which are separate from these terms. We are not responsible for Google’s services, for changes Google makes to them, or for any interruption to them. If a Google feature is unavailable, bookings are still recorded in the portal and our staff can work from there.

How we use Google information. The information we receive through these features is used only to provide them, as set out in section 10 of our Privacy Notice. Enzo Interiors’ use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

05Hosting and our technology partner

Our websites, Admin Portal and Client Portal are hosted and technically operated for us by NPATEL GROUP LTD, on servers in the United Kingdom. NPG acts on our instructions as our data processor under a written agreement, and its staff can access the infrastructure only for hosting, maintenance, support and security.

NPG may also analyse how our systems are used, for example feature usage, performance and error data, and use that information for security monitoring and to improve and develop its software and services. Where possible it uses aggregated or de-identified data. NPG does not use your data to advertise to you, does not sell it, and does not market to you on behalf of third parties. Information we receive from Google is never used for these analytics purposes. Full details are in the Privacy Notice.

NPG is a separate company from Enzo Interiors. Your contract for any design, manufacture or fitting work is with Enzo Interiors only, and NPG is not a party to it.

06Prices, images and figures on this site and on the portals

Every figure on this website is indicative and is offered as a planning guide. It is not a quotation and it is not an offer capable of acceptance. We do not price a room we have not measured, and the only binding figure is the one in a written quotation issued after a survey.

3D models and renders on this site are illustrative. They show construction principles and typical arrangements, not your room. Photographs show work we have completed for other clients; timber, paint and stone vary between batches, and a finish will not be identical to a photograph of it.

Lead times quoted on this site are typical rather than promised. Your quotation will carry the lead time for your job.

07Enquiries and surveys

Submitting an enquiry or booking a survey does not create a contract for work and commits you to nothing. The survey is free and carries no obligation.

We ask that the property is accessible at the agreed time and that anyone whose agreement is needed for the work is available or has been consulted. If we cannot survey because access was not available, we will simply rearrange.

08Your rights when you order work

Nothing on this website or in our contract terms removes or limits your statutory rights. Under the Consumer Rights Act 2015 goods we supply must be of satisfactory quality, fit for purpose and as described, and services must be performed with reasonable care and skill.

Because we survey in your home, a contract signed there or shortly afterwards is likely to be an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That gives you 14 days to cancel without giving a reason. Bespoke goods can be excepted from that right, but only where you have expressly requested that we begin and have acknowledged that you will lose the right — we will never treat you as having waived it silently, and we do not start cutting before that point.

Full terms of supply — deposits, stage payments, variations, delays, guarantee and cancellation — are issued with your written quotation and form the contract. Please read them before you sign; ask us about anything in them and we will explain it in plain English.

09Guarantee

Our workmanship is guaranteed for 5 Years from completion. The guarantee covers our joinery, our fixings and our fitting. It does not cover damage, misuse, alteration by others, or normal movement of the building and of natural materials.

Manufacturers' guarantees on appliances, hinges and runners are passed to you and run alongside this one; they do not replace it and they do not affect your statutory rights.

10Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — and we would not try to.

In relation to this website specifically, we are not liable for loss arising from reliance on indicative figures, illustrative renders or typical lead times published here, for the reasons set out above.

The website and portals. We provide the website and portals with reasonable care and skill, but they are online services and may occasionally be unavailable or contain errors. We are not responsible for loss caused by events outside our reasonable control, such as internet or power failures, or for your own device, software or connection. Nothing in this section affects your statutory rights as a consumer, or our responsibility for the work we carry out for you.

11Changes to these terms

We may update these terms from time to time, for example when we add a feature to the portals or when the law changes. The date at the top of this page shows when they were last updated. If we make a material change, we will tell portal users in the portal or by email, and any change will not affect the price, specification or guarantee of work you have already ordered unless you agree. If you do not accept a change to the terms for using the portals, you can stop using them and ask us to deal with you by other means.

12Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.